BULKY & FRAGILE ITEM ORDERS
For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.
PRE-ORDERS
Pre-ordered items are delivered in accordance with the advertised delivery time frames.
If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a’ pre-order’ will be picked and packed and sent separately. Also separate delivery fees may be charged for each delivery.
CONTACT US
For any delivery or order enquiries you can email us at: orders@funktionaustralia.com.au
RETURNS
All items are subject to a 20% restocking fee on all returnable items within the 30 days of the purchasing date depending on their condition when returned.
*See table below for exceptions.
If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.
If you have any further questions regarding this policy, please call our customer service at 1300 386 584
What is a reasonable restocking fee? It is the percentage of the item’s price depending on the type of product and condition once returned. Our restocking fee is 20%.
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*Type of Return Request |
Restocking Fee Applied? |
|
Buyers changes mind, buyer remorse or price difference |
Yes |
|
Buyer refuses delivery |
Yes |
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Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller |
Yes |
|
Buyer receives an item materially different from what they ordered |
No |
|
Order is returned as undelivered |
No but an amount equivalent to the return shipping costs will be deducted |
|
Items arrive to the buyer damaged or defective |
No |
|
Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier |
No
|