Warranty Information
Thermal Printhead Handling & Installation
Thermal printheads are precision components and are highly sensitive to electrostatic discharge (ESD). To maximise lifespan and performance:
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Installation should be carried out by trained personnel only.
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Follow the printer manufacturer’s installation instructions.
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Use anti-static precautions (e.g. wrist straps, grounding equipment) during installation.
Failure to follow these procedures may shorten the printhead’s lifespan and void its warranty.
Dead on Arrival (DOA) Replacements
If a printhead is Dead on Arrival (DOA), Funktion will provide a replacement free of charge.
To claim a DOA replacement:
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Return the defective printhead to Funktion.
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Submit a completed Warranty Claim Form.
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The printhead must show no signs of physical damage.
General Warranty Conditions
All other warranty claims are assessed on a case-by-case basis. A printhead is only eligible for warranty if:
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It was purchased within the last 30 days.
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It has completed less than 20,000 meters of printing.
To submit a warranty claim:
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Return the faulty printhead to Funktion.
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Provide sample printouts demonstrating the issue.
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Include a completed Warranty Claim Form.
Need Help?
For questions about warranty claims or to request a claim form, please contact your local Funktion representative.